Emily Essling

Rush City MN, 55069

Phone: 651-328-4640 E-Mail: EmilyEssling@live.com

Objective

Highly motivated, hardworking, detail oriented, well-organized candidate seeking to obtain a position in a

growth based organization where I am able to fully utilize my experience and qualifications.

Experience

Customer Service Representative, Measurement Specialties

May 2013 – Present

  · Prepare, record, distribute and proofread correspondence and invoices

  · Create a more efficient and cost effective invoicing and payment structure

  · Determine, organize and execute daily office procedures

  · Coordinate information and communication internally and externally

  · Administrative support for multiple departments

  · Investigate and provide resolutions to customers’ issues and encounters

  · Maintain quote management system and administer contract review process

  · Investigate and provide resolutions to customers’ issues and encounters

  · Maintain quote management system and administer contract review process

  · Maintain and manage an open order tracking system to ensure materials are received on time to

meet production schedules and customer demands

  · Review and consult with The Engineering Department on customer design specification and quote

component part pricing

  · Assist Quality Manager in providing customers with product specifications, inspection reports and

documentation in support of ISO 9001 certification

Hourly Manager, Trainer, Bartender, Server, Applebee’s

July 2003 – July 2013

  · Effectively lead team to achieve goals and objectives on a daily basis

  · Engaged in local marketing

  · Solved customer and employee issues in a professional and effective manner

  · Excellent time management skills as a full time student and employee

  · Utilized excellent interpersonal skills when communicating with customers

  · Established long-lasting relationships with exceptional customer service

  · Coached team members in a consistent, meaningful and respectful manner

Education

Metropolitan State University

Bachelor of Arts, Business Administration, Minor, Project Management

Anoka-Ramsey Community College

Associate of Applied Science, Business

Century College

Associate of Applied Science, Interior Design

Skill Set

Microsoft Word, Microsoft Excel, Microsoft Power Point, Data management, Supplies Management

Property management